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November 20, 2017

This video demonstrate how to set XPlotter well for laser cutting. We hope our users can enjoy laser cutting as much as we did!

November 20, 2017

The first batch of XPlotters were assembled in OEM factory. The workers did not responsibly follow our manufacturing instructions and test process, as well as some damage caused by transportation. Some XPlotters have annoying motion issues. We are very sorry for that....

October 28, 2017

After the Beta Softwares release, Many Mac users feedback issues on Mac OS 10.12 & 10.13. We updated our Mac OS to High Sierra (Version 10.13) to debug these issues. Here is what we have encountered and our solutions.

Computer restart because of a problem

On Ma...

October 28, 2017

If device cannot be detected by softwares. The following massage will display. First make sure you have successfully installed the USB Driver. Which you can download at 

https://www.pinecone.ai/software .

Debugging USB Serial Port

If it doesn't work, Maybe the driver...

October 25, 2017

Use G-code commands, XPlotter can be controlled by software through USB Serial Port or SD Card. 

Download XPlotter G-code Specification

According to this specification, you can make secondary development. We will update some code samples on this page soon.

Download S...

October 24, 2017

This manual may help you solve some hardware issues.

Click Here to Download

October 21, 2017

XPlotter laser filter box is a yellow green plexiglass box which can filter out diffuse light of laser beam and smoke. Due to its weight, we didn't include this filter box in XPlotter Kit. The connectors between plexiglass panels are 3D printed. This filter box is tota...

October 13, 2017

Download XPlotter USB driver & softwares

Troubleshooting

(1) Can not run the software: 

  • For Mac users, if the application will not run, try right-clicking the app and selecting Open from the pop-up menu. Or you can visit System Preferences → Security & Privacy and sel...

October 9, 2017

After receiving XPlotter, Please check the device first to make sure it works well. Open the package and take out all the components of XPlotter. 

Step 1: Assemble Device

Use screw driver from screw package to open the aluminum panel above touchscreen.

Remo...

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